Merchandise Sales Policies
Payment
Since we may ship merchandise from
multiple distribution centers, if you order more than one item, the items on
your order may arrive at separate times.
Your order will be charged in
full at the time it is placed.
Sales Tax
We collect sales tax for
merchandise shipped in Michigan and Illinois.
We do not collect sales or use taxes in any other states. For states imposing sales or use taxes, your
purchase is subject to such tax unless it is specifically exempt from
taxation. Your purchase is not exempt from
tax merely because it is made over the Internet. Many states require purchasers to file a
sales/use tax return at the end of the year reporting all of the taxable
purchases that were not taxed and to pay tax on those purchases. Any such taxes are your responsibility.
Shipping and Delivery
To make buying from us simple,
shipping within the contiguous U.S. (via UPS ground only) is $14.99 per order with the exception of rugs. Shipping charges for rugs will be based on rug size as indicated:
5'x8' $44
8' x 10' $67
3' x 6' $22
2'x 8' $23
2' x 3' $19
We cannot deliver to P.O. Box
locations.
Before you
sign for your merchandise, it is very important to inspect the delivery carton
for visible damage. If the carton has
visible damage or there is any reason you are concerned with the condition of
the merchandise, you will need to write “visible damage” on the face of the
delivery receipt. Customers who sign for
delivery and do not note the “damage” assume responsibility if the merchandise
is damaged. Contact us within 24 hours
of delivery to report the receipt of damaged merchandise. See the Returning Damaged Merchandise
section below for further details.
Returns
If you are not satisfied with
your purchase, you may return merchandise to us within 30 days from the original
shipping date for a refund. No exchanges
are allowed. You must follow the
instructions below to receive a refund:
1. Returns cannot be accepted beyond 5 days from the original shipping date.
2. All return merchandise must arrive back
to us in original, resalable condition. This
means merchandise must be new, unused, unaltered and uninstalled. The merchandise must also arrive back to us with
the original packaging. Merchandise not
in original, resalable condition, and with original packaging, will not be
accepted for return.
3. Merchandise sold in multiple quantities
must be returned in the minimum multiple quantity they were sold in.
4. You must email our Customer Support for
a Return Authorization Number prior to returning any merchandise within 5 days of delivery. Merchandise will not be accepted for return without
a Return Authorization Number.
5. You must indicate your Return
Authorization Number on the packaging slip and include your packing slip with
your return.
6. You must write your Return Authorization
Number on a blank piece of paper and securely tape it to the outside of the
package to be returned.
7. Returns must be shipped prepaid delivery
and fully insured.
8. Shipping charges are not
refundable.
9. Ship returns to:
The Yellow Cape Cod
2368 Corporate Lane, Suite 120
Naperville, IL 60563
We charge and you agree to pay a
25% restocking fee for all returns.
Regardless of where your merchandise
was shipped, returns must be delivered back to us at your sole expense and to the
address above. Returns made to any other
address may not be refunded or could result in additional fees.
Please allow at least 3 weeks for
your return to be processed and your refund to appear on PayPal.
Returning Damaged Merchandise
If you receive damaged
merchandise, we will strive to make the replacement process easy. Your participation is needed to ensure that
we can assist you. Be sure to email our
Customer Support within 24 hours of delivery to report the damage and to
receive damaged merchandise replacement instructions. You must be prepared to provide a photo of
the damaged merchandise if requested to do so by our Customer Support
team. Please keep all packing materials.
Customer Support
| 
No comments:
Post a Comment